Mgr, Program Management, CS Content Delivery at Amazon

Mgr, Program Management, CS Content Delivery Details

May 6, 2019, 4:46 a.m.
Customer Service
Seattle, Washington
Amazon's Consumer Customer
At Amazon, we strive to be the Earth’s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. Amazon's Consumer Customer Service (CS) department is looking for an experienced Manager, Program Management, Content Delivery to lead an experienced team of Content Developers, Managers and Assistants. The role will report to the Senior Manager for CS Content and be a key member of the Content leadership team. In this role, you will lead an experienced team who are responsible for planning, creating, and delivering content across multiple languages. The content includes multiple topics, including website Help and internal associate-facing topics across several platforms. You will partner with internal technology and strategy teams to identify and implement the right tools, technology and architecture to deliver content. You will ensure high-quality output in a rapid, high volume environment, while also planning long-term initiatives for content

· 3+ years of content management experience with working knowledge of Content Management Systems and content management life-cycle · 3+ years establishing content quality standards in a multi-language publishing environment · 3+ years of people management expereince including performance management, coaching, resource management, employee development · Experience working with partners across multiple countries and businesses · Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment. · Self-starter with strong organizational skills and the ability to prioritize and
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