At Microsoft, we are committed to the mission of helping our customers realize their full potential. We are motivated and inspired every day by how our customers use our software, services and devices to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are equally committed to ensuring our employees have the working environment and the resources to succeed and develop as professionals in their disciplines. The Customer and Market Research (CMR) team is one of the largest market research departments in the world and serves the company's core businesses. We are based at our HQ in Redmond, WA. We are close to and in constant contact with our business partners and our work has global reach and impact. Our people are research professionals with a strong consultative approach who thrive on tackling significant business opportunities and influencing decision makers at all levels. They are intellectually curious, analytical,
Specific Responsibilities Include: Manage the design and execution of research programs associated with customer and partner experience measurement. Deliver clear and timely communications of program updates to teammates, stakeholders, and executive sponsors. Collaborate closely with team members to analyze research results, identify key themes, and generate business recommendations for improving satisfaction. Support synthesis and creation of key reporting outputs that communicate issues and opportunity areas to all levels of the company. Build strong stakeholder and cross-team relationships.
The ideal candidate will have at least five years of research experience with fundamental statistical analysis skills. The ideal candidate will also have a demonstrated ability to create and manage the execution of research projects, generate customer and market insights, and tie these insights to business recommendations. Experience with customer satisfaction a plus! Skills and Experiences Experience with a broad array of quantitative and qualitative research methodologies used in market research. Demonstrated ability to create and manage the execution of large research programs, with an eye on