Manager, Voice of the Customer Program at Amazon

Manager, Voice of the Customer Program Details

June 26, 2019, 1:38 a.m.
Customer Service
Customer Service Technology
Seattle, Washington
Customer Service operations
Are you passionate about influencing how customers interact with different services? Can you imagine a world when customers view amazing technical support as a reason to purchase? Then we're looking for you! Amazon revolutionized customer service, now we are changing what customers expect from technical support. Our team is responsible for the Customer Service operations and solutions for all Amazon Devices and Digital services, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you’ll be supporting millions of customers worldwide, across many dynamic Amazon businesses. You’ll grow the team responsible for listening to what our customers are saying about our products and services. Leading a team of up to eight individuals, spanning up to five global locations. You’ll research, deliver, and measure solutions to make sure we’re providing our customer service associates with the training to make their life easier; and our businesses with the insights to deliver an exceptional

· Professional experience in product, research, and/or program management · Proficiency with Excel or Access · 5+ years relevant work experience in Program Management or Research, including 2+ years of experience managing teams of 5+ · Experience engaging global leaders · Ability to travel globally · 5+ years of product experience with customer-facing applications or customer service applications · MBA or Advanced degree · Strong analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success · Proven ability to identify, analyze,
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