Manager, Technical Account Management at Amazon

Manager, Technical Account Management Details

Nov. 22, 2018, 2:27 a.m.
Customer Service
team-no-team-listed
Seattle, Washington
coordinate between team Amazon. We are
Kindle’s publishing services have revolutionized reading and the way authors can engage the millions of readers that shop on Amazon. We are currently looking for a Manager of Technical Account Management, within the Kindle Content group. Technical Account Managers (TAMs) own the operational relationships with book publishers to ensure the seamless flow of digital book content and metadata throughout the digital supply chain to end consumers. The Manager of TAM will oversee four TAMs who train and on-board publishers, troubleshoot and resolve their technical questions, and educate them on how to adhere to best practices in producing high quality titles. TAMs work as well as with internal Amazon Kindle stakeholders in content acquisition, product management, engineering, and operations, to drive end-to-end integration of digital content within Amazon systems. The successful candidate will be a strong self-starter, thrive in a fast-paced, goal-oriented environment, be a strong people manager,

· BA/BS Degree required · 5+ years of experience managing external vendor/client relationships, cross-functional teams, programs, or products · 3+ years of experience direct management of three or more individual contributors · 2+ years of experience in product or process definition, ideally having taken a product or process design from concept to execution · 2+ years of experience managing projects, demonstrating the ability to influence other teams to meet goals · Advanced knowledge of SQL, Excel, Access· MBA/MA/MS preferred · Experience in digital media integration and retailing · Experience
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