Manager, Payments Operations, Amazon Payment Products at Amazon

Manager, Payments Operations, Amazon Payment Products Details

Jan. 12, 2019, 7:23 a.m.
Project/Program/Product Management--Non-Tech
Seattle, Washington
Products Operations Team Amazon Payment Products
Interested in managing operations and customer experience for multiple branded and loyalty payment products? Are you passionate about customer experience? Amazon Payment Products Operations Team is seeking a high-performing leader to manage a team of operations specialists who drive daily operations and innovate on solutions for existing gaps for co-branded cards, private label cards and rewards points programs. These products provide strong proposition values for customers and have strong integration with the Amazon brand. The Operations Team Manager oversee Operations Program Managers who are responsible for helping drive operational excellence within payments. In this role, you will work along side operations professionals to strategically improve processes (both internal and external) and the customer experience. You will manage a team of Program Managers who own the local operational relationship with third party partners and advocate for customer experience. You will define, monitor

· Proven relevant work experience · Experience managing teams · Demonstrated ability to influence others through sound logic and data · Strong analytical skills with excellent problem solving abilities · Experience with Customer Service teams and metrics · Strong written and verbal communication skills · Proficient in English · Bachelor’s Degree or equivalent · Ability to accommodate moderate travel· Experience in e-commerce or financial products, such as credit card transacting, is a plus · Ability to manage multiple competing priorities · Experience with strategic planning and roadmap prioritization
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