Want to disrupt an industry by delighting customers? Looking for a role with a wide scope of responsibility from tactical operation to strategic planning? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. Our service greatly simplifies the process of creating a contact center by integrating public switched telephony network (PSTN) services in our offering and pricing plan. Behind the scenes, we establish, manage, and cultivate relationship with multiple Tier 1 telecom carriers to build a highly available,
· BS in computer science, electrical engineering or a related technical discipline · 5+ years of relevant work experience in telecommunications or contact center industry, in a telecom carrier-interfacing role. · 3+ years people management experience · Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment · Excels at hiring and developing the best · History of teamwork and willingness to roll up one’s sleeves to get the job done · Thrives in a fast-paced environment with competing priorities · Ideal candidate will have