Learning Development Manager-Cloud & AI at Microsoft
Learning Development Manager-Cloud & AI Details
Jan. 7, 2019, 5:34 p.m.
Business Programs & Operations
Learning (GFPL) team Worldwide Learning (WWL)
The Worldwide Learning (WWL) organization is rethinking the entire concept of learning and development at Microsoft. Our objective is to build world class capability by fostering a learning culture, empowering learners, and ultimately fueling growth and innovation through the learning program. Our principles are to be learner obsessed, simple and focused, data driven, innovative, and business aligned. Within WWL, the Global Field and Partner Learning (GFPL) team leads cross-segment, role-based learning programs focused on increasing technical, industry, and professional capabilities, to measurably accelerate field and partner performance. Our team delivers learning programs to over 60,000 professionals across our field organization, and to over 1 million learners across our partner ecosystem. The GFPL team supporting Customer Service and Support (CSS) is seeking a Learning Development Manager (LDM) for the Cloud and AI (SBU) to drive the definition and planning of technical and non-technical
Create learning and development plans based upon business needs that result in an increasingly skilled workforce o List of functional and product skill areas that are gaps or deficiencies in the SBU related to solutions, technologies, products, offers, etc. that are relevant to the given SBU o Prioritization of listed items as defined by senior leadership o Plans to address prioritized skill area gaps to build needed learning and development resources (learning objectives, expected format, estimated cost and time to build and deliver) Partner with senior leadership to organize the collection of
Qualifications: Strong field experience in functional and/or technical consulting and/or proactive support of technologies specific to the SBU Program/project management skills across a broad portfolio of projects and strategic initiatives Global experience managing diverse virtual teams without direct authority Experience with training development including scoping, needs assessment, delivery and landing Strong communications skills, executive presence and experience presenting to leadership Proven experience in quickly ramping in new SBU areas and keeping up with the pace of change Ability to