Are you a systems administrator, software developer, or IT support specialist who loves delighting customers and wants to deepen their experience with Amazon Web Services (AWS) technologies? If so, the Curriculum Engineering team at AWS Training and Certification needs your help! The AWS Training and Certification group creates world-class training that enables our customers to build complex, scalable solutions on top of AWS. The Curriculum Engineering team creates and maintains the software tools that enable the rapid development, revision, and deployment of curriculum materials and lab environments. As demand for AWS training continues to grow, our worldwide customer base needs engineers who stand ready to investigate and resolve complex technical issues with student lab environments at a moment's notice. As a Lab Support Engineer on the Curriculum Engineering team, you will be the first point of contact for students and Technical Trainers who require assistance with lab environments
· 5-7 years’ experience in IT as a Systems Administrator, Software Developer or Software Engineer · 3-5 years’ experience in a technical support role · BS (Computer Science, Computer Information Systems OR 2+ years completed education combined with 5+ years professional experience in IT/Engineering role · 3+ years knowledge of one or more modern programming languages (e.g., Java, C#, Python, Ruby, PowerShell)· 3-5 years’ experience in a technical support role of a global training organization 2-3 years’ experience with foundational AWS technologies (Amazon EC2, Amazon S3, VPC, etc.) · Familiarity