Amazon Digital, Device and Alexa Support (D2AS) creates innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self-service solutions and world-class customer care and technical support. The business that we support continues to change at an incredible – and exciting – pace. Some of the projects the team has supported over the past year were the global launch of over a dozen Alexa Echo, Fire TV, Fire tablet, and Kindle devices and the expansion of Prime Video support to seven new languages. · Are you a smart, driven, problem solving Instructional Designer with experience working across multiple instructional delivery modalities? · Do you have a fluency in English coupled with an additional language of Spanish? · Can you develop modular, performance-based training content with high standards of quality, efficiency, and scalability? · Do you want to be part of a dynamic global team that works hard at creating and maintaining both classroom
· A bachelor's degree in a relevant field, or equivalent hands-on experience · Comprehensive knowledge and proven application of learner-centered, performance-based instructional theories and adult learning principles in multi-modal instruction · 1 + years relevant professional experience in instructional design, ideally in a large, multicultural corporate environment · Ability to communicate effectively, including an ability to influence without authority · Strong verbal and written communication skills · Excellent organizational and interpersonal skills · Ability to explain technical topics to