Impacting Enterprise - Store CST Lead at Microsoft

Impacting Enterprise - Store CST Lead Details

Feb. 1, 2019, 4:57 p.m.
Business Programs & Operations
Individual Contributor
Redmond, WA
digital property team Microsoft Store includes
Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we're looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we're the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations. Our omni-channel business is growing globally and expanding our reach across the Microsoft customer base. The Microsoft Store team is looking for a strong collaborator with a passion for technology, digital transformation and the retail business to help drive additional value for the company through engaging and impacting Strategic and Enterprise accounts. Customer Success Training Business Program Manager

Responsibilities Lead the Customer Success Training effort for the omni-channel Microsoft Store business Demonstrate our core principle of One Microsoft in all areas of leadership for this role Build and execute the strategy, projects, and tasks to deliver Customer Success Trainings Develop customized presentation content that facilitates training enterprise customers on how to effectively use Microsoft productivity solutions such as Teams, OneNote, etc... Deliver trainings to Microsoft enterprise customers in partnership with Store employees Facilitate awareness among Store and Commercial stakeholders
Minimum Qualifications: 10+ years of relevant experience in the consumer software industry and/or retail industry Deep knowledge of both Microsoft Store and the Microsoft enterprise business Demonstrated executive maturity and communication skills Preferred Qualifications: Bachelor's degree is required Strong presentation skills to audiences of varied size Strong influence skills and global experience Self-starter with an ability to creatively solve problems with multiple variables Proven strategic thinker and operator A driving passion for innovation, invention and technology Extremely detail
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