Join Amazon's Employee Resource Center (ERC) team and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. The ERC team is comprised of approximately 900 associates supporting Amazon employees in 49 countries and 14 languages. ERC associates are located in eight locations globally. ERC is seeking a program manager to join the ERC program management team. This role will have a global impact and will lead initiatives that focuses on implementing new services to the ERC catalog. This may include process improvements effort, standardization of existing services around the globe, or a technology driven solution. You will be responsible
· 5+ years relevant program experience · Bachelor's degree in business administration or related field · Mastery of the program management methodology, with sufficient experience to balance purity and pragmatism, short- and long-term thinking · Advanced analytical and quantitative skill; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.· 8+ years of HR and/or HR systems related experience · Demonstrated expertise in process management with experience leading process improvement efforts · Successful record of implementing new processes and systems with