At Microsoft Studios Global Publishing, we are hard at work continuing the great legacy of Age of Empires. We are a passionate group responsible for this amazing franchise, and we are looking for an experienced and engaging colleague to expand and lead our Community Team and look after our wonderful and highly engaged community that consists of many millions of players across the globe. If you are great at interacting with players in a positive manner, customer focused, know how to build and maintain high-quality engagement channels, and are passionate about building a high-functioning Community Team, come join our team where you'll have direct impact ensuring that we put our players first and deliver games that delight and engage!
Responsibilities Build and run a diverse, high-functioning team to grow awareness and audience, celebrate and amplify our players' creativity, turn players into fans and advocates, and be responsible for our communication with players across multiple channels. Lead the team to develop and execute an overall community engagement strategy for new and active engagement channels. (e.g. Social, Web, Content Creation, Streaming, UGC, Tournament/E-Sports and Flighting/Betas.) and report on success. Help build Age of Empires into a best-in-class brand presence that supports, entertains, and retains our
Qualifications 5+ years of leadership experience with community engagement at an established game developer. Management experience building and retaining high-functioning diverse teams. Strong coordination and communication skills. Strong analytical, problem resolution and decision-making skills. Open mindset to be willing to continue to learn and be adaptable to new trends. Strong interpersonal skills with the ability to collaboratively agree on solutions while working with all the stakeholders. Ability to provide clarity and direction to a team. Excellent written and verbal communication skills