Service Leadership team Customer-Obsessed, Customer Service
Do you want to play a key role shaping the strategy of Earth's most Customer-Obsessed, Customer Service organization? Are you interested in transforming the traditional reactive approach to Customer Service by anticipating customers' needs and proactively meeting them these using simple, elegant, self-service solutions? The Worldwide Customer Service Leadership team is hiring a Business Intelligence leader to lead strategic analytics and overall data architecture design / implementation. This individual will lead a team that employees derives insights about the causes of customer service issues using sophisticated analytic techniques against massive datasets. The your team will design and implement robust, flexible dashboards that transform massive amounts of Data Warehouse data into actionable business insights. It will also own the development of models and rules that turn insights into business actions. In addition, this leader will be accountable for applying data science, Machine Learning
· Experience leading business focused analytics teams, with a proven track record or delivering high impact business results using data insights. · Experience with a broad range of analytic, statistical, and machine learning techniques; understanding of when to invoke various techniques to solve specific problems. · Ability to work effectively in a highly matrixed, globally dispersed organization, requiring a high level of customer focus. · Strong people leadership skills; ability to hire and develop high performing talent in analytics, data science, and data engineering. · Strong verbal and written