Amazon’s success is built on a foundation of customer obsession, and the Director of Operations will lead multiple Amazon Fulfillment and Delivery operations, which raise the bar on ultra-fast delivery and are the newest strategic initiative to continue to delight customers. The Director of Operations is an extraordinarily complex leadership role, requiring an executive to balance aggressive expansion of the operation, flawless daily execution, and the long term development of a team. The role requires a detailed understanding and ability to balance every operational component of multiple facilities from employee needs to IT, from process technology to process improvement. A successful executive will be able to provide strong vision and direction for the team while fostering bottoms up input and participation in process improvement from all levels of the organization. This role will serve as the face of the organization to thousands of employees across North America. This position requires
· Master’s Degree · Demonstrated effective management of an operation comprising both salaried and hourly staff; the ability to effectively teach, lead and manage within all areas of the operation and coach staff beyond current potential · The ability to lead and execute through Lean/Six Sigma, and to then proceed to influence peers to adopt these best practices throughout the organization · Successful history of continually implementing improvement initiatives, specifically Lean/Six Sigma practices, in a plant or distribution environment · A customer-focused attitude to improving throughput by