The Fulfillment by Amazon (FBA) team is seeking a highly motivated Program Manager to help manage daily operational aspects for our reimbursements abuse prevention team. Our team’s objective is to investigate Sellers using Fulfillment by Amazon for reimbursement abuse and related defects, which includes understanding all areas of the supply chain from shipment inbound to customer returns. This is a chance to work in an innovative growing program, participating in operational excellence, process improvement and deep dive projects to understand various aspects of a Seller’s interaction with Amazon. Responsibilities include: · Managing an investigation queue based on team bandwidth and basic metrics management · Create and monitor deep dive projects executed through our team of investigators · Work on process improvement initiatives to help optimize team performance including proposing and implementing new tools, quality metrics and SOPs · Engage with multiple stakeholders for network-wide
· Completed Bachelor’s degree in Economics, Finance, Operations, Business or equivalent experience. · 2+ years of experience in operations or service-related industries. · Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment. · Clear verbal and written communication skills · Knowledge of basic SQL querying· Seller reimbursements or Seller support knowledge and experience · Prior project management experience (Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female /