Microsoft's Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Edge Datacenter Site Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Empower Billions! Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our Datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider. Be at the forefront of the action in CO+I as part of our global Edge Datacenter Operations
The Edge Site Operations Manager (SOM) will act as the Microsoft single point of contact for all site operations issues and escalations supporting Edge datacenter sites in the Americas Region. The SOM will work closely with the Microsoft operational partners and vendors to deliver best in class services to our online Cloud services customers. The SOM will act as the on-site Microsoft representative and provide guidance and direction on all Microsoft Datacenter policies, procedures, and operational requirements. ****Regional and international travel will be required up to 50%.***** Job location
Core Responsibilities: Technical lead for all IT queries and issues relating to site logistics, deployments and break/fix activities Organize and prioritize IT tasks and projects within datacenters in their region Develop and maintain relationships with the leased facility landlord, IT service providers, and partner support teams at the datacenter Planning and monitoring of all physical infrastructure, logistics, and resources required to provide Cloud capacity to our internal customers Supervision and quality control of ongoing IT maintenance support for all service lines to meet pre-defined SLAs