Director of Support Engineering at Microsoft

Director of Support Engineering Details

Aug. 16, 2018, 10:45 p.m.
People Manager
Redmond, WA
AI Support Business
Americas Cloud and AI Support Business Unit is looking for an experienced leader to lead the development and execution of business plans for the Data and Enterprise Cloud organization that maximize customer loyalty while achieving market share, financial, and employee development commitments. To be successful, this role will require strong customer services skills and the ability to partner with the regions, field, product groups, and other internal Microsoft organizations. This position has Global responsibilities and will preferably reside in Redmond, WA Support Center.

Primary Job Functions: Lead the Americas Data and Enterprise Cloud businesses to achieve business commitments in the areas of Customer Satisfaction, business KPI's, Financial Performance, and Employee Satisfaction. Lead a Global Delivery Unit to achieve business commitments for Customer Satisfaction, business KPI's, Financial Performance, and Employee Satisfaction. Eff ectively partner across our global organization to achieve company priorities and business results for product lines that include SQL Cloud and Big Data. Partner with appropriate Product Groups on product strategies, support readiness,
Required Qualifications: A minimum of 8 years experience in product support, technical support, IT Admin support, consulting, systems development, product development, customer support, software engineering A minimum of 4 years experience as a Manager of Managers Preferred Qualifications: Experience leading a global commercial technical customer support organization Knowledge managing in a Cloud/Services environment Proven communication skills at the executive level internally and externally Proven track record in the management of global service delivery operations Master's degree Ability to meet
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