Director Digital Stores Site Operations- Process and Programs at Microsoft
Director Digital Stores Site Operations- Process and Programs Details
March 26, 2019, 9:10 p.m.
Engineering
People Manager
Full-Time
Redmond, WA
key stakeholder team Digital Stores Global
Are you passionate about building and improving processes and operational programs that improve customer and employee experiences while optimizing for efficiency? Is the statement "you only manage what you measure" a way of life for you? Do you enjoy taking on global, operational challenges at scale? If yes, then this position may be perfect for you. Microsoft is seeking a leader of Digital Stores Global Site Operations Process and Programs to build and execute a strategy for digital operations process (such as web production) and programs (such as localization and workflow) that support the WW digital operations of Microsoft Digital Stores. Microsoft currently markets and sells products and services in over 200 global markets and ranks in the top 20 web properties by traffic. Our products include Xbox hardware and games, Surface and PCs, Microsoft Office, and other products/services. Our storefronts include the webstore, Xbox Dash and Windows client store. Digital Stores is redefining
This role will define and create the future of Digital Stores Site Operations by: Advocating for the customer and other stakeholders by tracking, measuring and optimizing digital operations processes with a focus on KPIs of quality, agility, and efficiency Managing product development lifecycle for digital operations-specific third-party tools around workflow, pricing, and product assortment, including management those vendor relationships. Managing site operations, vendor relationships and budgets for key functions including localization, workflow and pricing intelligence. Creating and driving
At least 10 years' experience in a leadership role in an area of global, digital operations. Specific experience in content localization, production, and management will be helpful in this role, it is not required. Examples of diverse-yet-relevant experience: ecommerce supply chain, data operations, ecommerce product or program management, global sales and/or marketing operations At least 5 years' experience as a people-manager with proven experience around coaching, developing and hiring exceptional team members, leading high-performing teams, and established success in areas of impact for influence,