Do you want to help build the world’s greatest Developer Advocacy team? Alexa is the name of the Amazon cloud service that powers Echo, Echo Dot and Tap - the groundbreaking Amazon devices designed around your voice. The Amazon Alexa skills team is seeking a dynamic problem solver, who will be responsible for all aspects of supporting our global developer community building skills for Alexa. In this role, you will be a part of a team of exceptionally driven, customer-obsessed specialists who strive to provide world-class support to Alexa skill developers. As a Developer Advocate, you will work directly with developers to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. Key Responsibilities: · Work with developers to understand how they develop for Alexa, and provide feedback to business and development teams to shape features, processes, and systems ·
· Bachelor’s Degree with an emphasis in technology or communications · 1+ years of experience working with external customers to address and resolve issues, in support of technical products or services · Language fluency in Chinese · Experience with MS Office with an emphasis on Excel · Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to both executives and non-technical leaders · Experience in technical support, preferably with problem ticketing, incident management, and/or issue escalation · Passion for technology,