Developer Advocate - US at Amazon

Developer Advocate - US Details

Nov. 20, 2018, 2:24 a.m.
Operations, IT, & Support Engineering
Alexa Skills Team
Seattle, Washington
Developer Advocacy team Developer Advocacy team?
Do you want to help build the world’s greatest Developer Advocacy team? Alexa is the name of the Amazon cloud service that powers Echo, Echo Dot and Tap - the groundbreaking Amazon devices designed around your voice. The Amazon Alexa skills team is seeking a dynamic problem solver, who will be responsible for all aspects of supporting our global developer community building skills for Alexa. In this role, you will be a part of a team of exceptionally driven, customer-obsessed specialists who strive to provide world-class support to Alexa skill developers. As a Developer Advocate, you will work directly with developers to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. Key Responsibilities: · Work with developers to understand how they develop for Alexa, and provide feedback to business and development teams to shape features, processes, and systems ·

· Bachelor’s Degree with an emphasis in technology or communications · 1+ years of experience working with external customers to address and resolve issues, in support of technical products or services · Language fluency in Chinese · Experience with MS Office with an emphasis on Excel · Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to both executives and non-technical leaders · Experience in technical support, preferably with problem ticketing, incident management, and/or issue escalation · Passion for technology,
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