What does this team impact? The charter of the Office Experience Organization (OXO) Planning and Research team is to identify foundational human needs and influence product strategy to improve the way users experience, and feel about, Office 365 and Microsoft 365. Our team is focused on modernizing the Office suite by making it revolve around each person, turning this into a delightful experience, and deep relationship with Microsoft. We work in partnership with designers, program managers, engineers, and other researchers - transforming the experience for our users while being careful stewards of a successful business.
Create a holistic, relevant, impactful research plan that provides the broad market views and deep customer insights needed to define user journeys/customer scenarios related to modern work and helping users transition to working in the cloud Collaborate with other researchers and data scientists to derive insights from telemetry, quantitative data and qualitative data, complementing other research you will conduct on your own. Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points,
Who do we need? The person who joins us needs to consistently: Create Clarity. We amass lots of knowledge—data, insights, experiences, customer viewpoints, business concerns—and we need someone who can help the team tell clear, simple stories focused on "the why" with actionable recommendations that consider the big picture, including business, experience and technology considerations. We need someone who can look across disciplines and stitch viewpoints together. Drive Impact and Change. We often need to rally people around a set of outcomes and keep them moving toward the right accountability