Office Planning and Research Team is Hiring Are you passionate about understanding and empathizing with people? Do you have experience moving teams to deliver human-centered design through deep customer insights? Are you the type of person who loves to learn, and apply innovation to what you do? Does the idea of delivering AI powered experiences into Office in a deeply human centric way excite you? If yes, we may just be the team for you! The Office Planning and Research team is seeking a strong User Researcher II to join our growing team of over 25 researchers. Our team's mission is to impact the value people find in Office, and how they feel using it, by driving customer-informed decisions. We work in partnership with product and program managers, designers, engineers, and developers - transforming the experience for our users while being careful stewards of a successful business. We are looking for an experienced user research to join our team, focused on creating AI powered experiences
Build and execute impactful research plan(s) that provide the broad market views and deep customer insights needed to impact Office AI strategy and UX Collaborate with data scientists to derive insights from quantitative data, complementing other research that you will conduct on your own or in partnership with other researchers. Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters. Land impact broadly from your customer-focused knowledge
What does it take? Balance business motivations and end-user value You are eager to learn and understand our customer audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey Can demonstrate strong empathy for the users while balancing the vision and constraints of stakeholders Desire to work in-stride with other people: PMs, developers, designers, other researchers, marketers Really, you must love this part of the job. The lines between this role and others are often unclear and you must be comfortable with contributing, engaging others