Do you want to join a newly formed User Research Team and make a difference with the digital transformation of Microsoft? Core Services Engineering (CSE) builds the critical products and services that Microsoft runs on. We are shaping the way we think about and build these experiences for our users in the rapidly changing digital world. To move forward with this vision, we need a depth UX researcher who excels at building customer empathy and evangelizing these needs with their team members. The User Research II position will partner with other researchers in the organization to help the team build customer empathy, and a user-centered approaches for this organization. Your work will accelerate this newly formed research team's reputation as world-class, by delivering creative, agile, and strategic research outcomes which directly impact your program area.
Key responsibilities: Design and conduct primary research to understand customer needs, pain points, and unmet needs, and evaluate user experience concepts, prototypes, and experiences to influence your program area. Bring insights to life to inspire our Design and Engineering organizations to focus on the right problems to solve Employ both qualitative and quantitative research methodologies and be able to make smart choices on best research technique to use based on business goals and timelines Drive multiple projects simultaneously, bring creativity to your research approach, and be agile/scrappy