We are an innovative team in Business Applications Group, creating breakthrough solutions, and morphing existing solutions into products that will change how people live and work in the era of Artificial Intelligence. Our charter is to amplify human ingenuity by intelligent technology, that will unlock the next profound leap for humanity. We thrive to bring useful, usable, desirable and harmonious design to every person and organization on a planet. We are seeking a motivated, experienced and customer-focused Design Program /Producer, who is passionate about various manifestations of Artificial Intelligence (be it through conversational interface or predictive UX) We consider the Producer to be the "COO" of our team, collaborating across all design disciplines and cross-functionally with the teams we often interact with: Marketing, Engineering, Product Management, as well as the Senior Leadership team.
On the Customer Care Intelligence team (CCI), a Producer manages three key areas: Design Program Management — the Producer works closely with our Design Leads to drive our operational strategy and raise the bar of our practice. This includes building and overseeing our roadmap, and supporting organizational development efforts such as hiring, onboarding, and career development. Creative Operations — the Producer partners with Design, PM, and Engineering Leads to create and refine briefs, facilitate reviews, and explore better ways to prototype creative solutions, ensuring we are building the best
Key qualifications 4+ years' experience in a Producer/PM/Design PM role Enthusiasm for an iterative design process and thrive in ambiguity Excellent verbal and written communication skills and the ability to present to peers across disciplines Collaboration skills that help connect the right people together and influence for impact Ability to think creatively and critically about design problems Familiarity with data-driven applications Knowledge of cutting edge applications and the latest UX metaphors is a plus Ability to meet Microsoft, customer and/or government security screening requirements