How would you like to take one of the world's best customer service organizations to the next level? We are looking for a high-octane thinker to join our world-wide (WW) Customer Service Quality Program team as a Data Scientist. In this role, you'll be driving strategies backed by solid analysis and executing those strategies for successful results. You will present your analysis and recommendations to senior leadership, getting feedback and buy-in on your ideas. As a Data Scientist, you will champion identifying and implementing customer service strategies that make Amazon’s inbound customer contact experience world-class. You will be part of a small, strategically-focused team whose main goals are to leverage data/analysis to better understand inbound customer contact needs and to optimize our support strategies to provide an unparalleled level of quality. This is a high visibility role with heavy interaction across senior Customer Service management ranks. Analytical ingenuity and leadership,
· 5+ years’ experience as a data scientist, business or operations analytics role with an emphasis on customer service, product management, or business strategy · Degree in mathematics, statistics, computer science, engineering, economics, business or related analytical field · Experience with one or more of the following tools: - Python, SAS, R or other statistical software packages - SQL or comparable data querying packages - Advanced Excel skills · Problem solving and data analysis skills. · Ability to develop new ideas and creative solutions. · Ability to work successfully in a dynamic, ambiguous