Customer Success Strategy, Intelligent Cloud WW Director, Digital Transformation at Microsoft
Customer Success Strategy, Intelligent Cloud WW Director, Digital Transformation Details
Nov. 29, 2018, 8:37 p.m.
Business Development & Strategy
Customer Success team Customer Success team
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services, to support our mission to empower every person and every organization on the planet to achieve more. To help drive this effort, Microsoft is investing in the creation of a completely new discipline and a Customer Success team that will play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solutions. The Customer Success is a new discipline and team that truly focuses on helping our customers to get to successful business outcomes using our technology. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources
As part of this new organization, we are looking for a high-energy senior leader to join our Customer Success Strategy team for Intelligent Cloud. This Director position will be responsible for building, aligning and refining the Intelligent Cloud customer success strategy, specifically focused on megatrends like AI, IoT and modernization. Key Responsibilities Establish the AI and IoT customer success strategy for the Customer Success Unit (CSU) by alignment with product/engineering teams, marketing, sales, and learning teams Build the execution plan and approach for AI and IoT by developing mechanisms
Basic Qualifications Minimum of 7-10 years of technical sales, solution architecture, business development, and or customer success experience A deep understanding of cloud computing and customers uses of cloud services Minimum of 3 years of experience with customer success, client success, and/or customer service Proven track record of influencing other organizations and in working directly with customers and field needs to drive impact program. Preferred Qualifications Deep understanding of Intelligent Cloud products, AI and IoT, sales motion, and customer use of these services Deep experience