Customer Success Business Lead at Microsoft

Customer Success Business Lead Details

Sept. 18, 2018, 1:55 a.m.
Marketing
Individual Contributor
Full-Time
Redmond, WA
Center (GDC) team Global Demand Center
Are you interested in being on the forefront of Microsoft's connected sales and marketing transformation? Are you a talented marketer looking for an exciting new opportunity with the ability to influence the future of how we connect with our current and future customers? If so, the Global Demand Center (GDC) team is the place for you! The Global Demand Center Marketing team is leading the transformation of marketing at Microsoft with campaigns and engines that allow us to engage in a more personal way with our customers. We're looking for a driven business leader to manage our Customer Success strategy and the connection to the Customer Success programs for the GDC, with a specific emphasis on the growth of the Azure Direct business. You will focus on customer success strategies and implementation of motions to increase consumption. This is a high impact role for a dedicated individual who is passionate about using technology, insights, and optimizing processes to drive business results

• Act as the GDC subject matter expert on customer success motions and strategies. Design and implement strategies that increase customer usage • Develop customer segmentation and targeting strategies for customer success engagement. Own and provide direction on engagement prioritization and strategies with data scientist team • Own and drive successful execution of customer success program objectives and goals to increase Azure consumption and reduce churn, including growth and operation of the customer success motion in partnership with the Inside Sales organization. • Own representation of monthly
The ideal candidate will have a demonstrated track record of: • Leadership that empowers teams and drives results. • Exceptional strategic thinking, problem solving and executive presentation skills • Ability to analyze data and business results to drive for continuous improvement. • Ability to drive for results and get things done, while building for the future • Experience working with marketing automation and/or sales force automation systems. Strong knowledge of demand response marketing and sales • Program/project management experience and the ability to operate effectively in a complex cross-functional
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