The Device, Digital and Alexa Support (D2AS) vision is to create innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self-service solutions and a world-class tech support (D2TS) organization. To realize this vision, D2AS partners with the digital and devices' business teams, defining the right product experiences, being the customers' advocates through Voice of the Customer insights and supporting the launch of new products, services and countries. Finally, D2AS creates the tools, content and training to empower customers to solve their technical issues, autonomously, through automated assistants or with the help of an expert customer or associate. The Device, Digital and Alexa Support (D2AS) team is looking for a Content Program Manager. The chosen candidate will oversees the planning, development and management of informational content for Fire TV device family. The Content Program Manager will be responsible for defining and raising
· 5+ years of related professional experience · 5+ years of program management experience · 2-3+ years’ experience writing content w/ an emphasis on SEO · People leadership experience · Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases · Demonstrated cross-functional project management experience · Experience working effectively on a cross-functional, multi-lingual and global teams · Extensive data analysis skills and a strong bias for data-based decision making · Experience with DITA and Content Management Systems · Intermediate