Cloud Storage Customer Experience Manager at Amazon

Cloud Storage Customer Experience Manager Details

April 30, 2019, 11:15 a.m.
Systems, Quality, & Security Engineering
Seattle, Washington
S3 Support team Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS S3 Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Simple Storage Service developing these new capabilities. The AWS Cloud Storage team is seeking an Enterprise Support Engineering Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom

· Bachelor's Degree in Computer Science, Math, or related discipline, or equivalent work experience · Past experience as a systems administrator, network engineer, or software development engineer· 5+ years of experience managing a team · Excellent oral and written communication skills · Passionate about customers and new technology · Experience working with Enterprise software companies · Innovative thinking and bias for action balanced with a strong customer and quality focus · Record of driving projects to improve support-related processes and the technical support experience
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