Cloud Operations Platform Service Engineer at Microsoft

Cloud Operations Platform Service Engineer Details

Feb. 5, 2019, 10:39 p.m.
Engineering
Individual Contributor
Full-Time
Redmond, WA
Cloud Operations and
Microsoft's Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Service Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Empower Billions! Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Be at the forefront of the action in CO+I as part of our Cloud Operations Platform Services (COPS) team

As a successful Service Engineer, your performance objectives will consist of: Designing, building reliable and performant web-based solutions at enterprise grade. Support and resolve break/fix datacenter support tickets with an emphasis on Azure and diagnostic tooling Contribute to the creation of new tools that integrate data from various upstream systems from supply chain to ICM for driving down Deployment SLA. Build tools and reports to support Root cause Analysis for breached SLA during new deployments. Drive quality, standardization, and consistency in support and escalations across the worldwide
Basic Qualifications: At least three years' experience in software development (online services preferred) 3 years Scripting/automation skills Minimum of 3 years C#, C++, C, .NET or Java coding skills Able to work a flexible schedule that may include non-core business hours and weekends Available to travel as necessary to learn new platform and to support datacenters in US and internationally. Bachelor's degree in Computer Science, IT or equivalent work experience Preferred Qualifications: Experience providing support in mission-critical, 24x7x365 production environments Experience working on enterprise
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