Business Program Manager – Unified Support Delivery Strategy and Design, Enterprise Services Account Aligned Premier and Unified Support Delivery. The Worldwide Account Aligned Premier and Unified Support Delivery team is looking for a seasoned Business Program Manager to drive the design of Service Delivery Management activities to support the build out of the Unified Support Business model. This role will focus on building out the Service Delivery Management Activities needed to enable and drive support for Complex Customers scenarios from Global Customers, Public Sector Customers and other large Customer Scenarios in our Unified Support Offering.
The core responsibilities for this role are as follows: Drive the design process for Service Delivery Management to enable Complex Customer Scenarios as part of the Unified Support and Premier offerings Drive the creation of all relevant delivery guidance, process and tools requirements, job aides and readiness content to support the Delivery and execution of the Program Lead cross group virtual project team towards execution of program goals and creation of deliverables Deliver program and project deliverables aligned to PMO requirements and deadlines Establish program charter, timelines, and
Experience: 5+ years' Experience working in Support Services and/or delivery, having a strong understanding of account aligned delivery. Deep understanding of Microsoft Support businesses and the roles of Technical Account Manager(TAM), Service Center, Premier Field Engineering and Customer Service and Support in executing this service. Demonstrated understanding of the business models and value drivers for both Microsoft and our customers. Hands-on experience with current Premier Support delivery processes as well as the and the new Microsoft Unified Support offerings portfolio. A plus if experience