In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in empowering our customers to achieve more, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products and we create Fans! Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness. Our culture is built around attributes that drive our every decision and our every action: Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted. Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that
We are looking for a seasoned, senior leader for this critical leadership role, reporting to the GM of the Modern Life, Gaming and Customer Service (MLGCS) Strategic Business Unit (SBU) within CSS. In your role as the MLGCS Business Manager, you will serve as a trusted advisor to the MLGCS GM and extended leadership team, and serve as a proxy for the GM as needed. You will think holistically and strategically about key operational rhythms, business processes, organizational communication, and enabling effective business planning. You will provide strategic thought leadership, business planning
8+ years of direct experience with line of business processes, program management in a service environment, portfolio management Leadership qualities and ability to coordinate physical and virtual resources, verbal, written and presentation skills, good listener, ability to provide direction and clarity Strong knowledge of process management and change management techniques; structured approaches to problem solving, decision making, and business strategy Experience with prioritization frameworks, portfolio planning and release processes. Superior program management, leadership, and influence skills