Customer Service Technical and Non-Technical Teams
Seattle, Washington
Support BI team Amazon's Customer Support
Amazon is seeking an outstanding business intelligence engineer to join Amazon's Customer Support BI team to build and support the BI platform and to drive the adoption of new BI technologies to support the rapidly growing and dynamic business and to have an immediate influence on day-to-day decision making at Amazon. The Amazon Customer Support Platform processes thousands of transactions every day across multiple countries and languages. The Amazon CS BI team stands squarely in the intersection of these systems, helping Amazon and its partners understand what the business did yesterday and influencing where it is going tomorrow. It delivers business intelligence to over hundreds of diverse community of internal customers from one of the world’s largest and most complex data sets. Amazon has culture of data-driven decision-making, and demands business intelligence that is timely, accurate, and actionable. Amazon CS BI is a fast paced environment where every day brings new challenges and
The ideal candidate would have excellent analytical abilities, strong technical skills, superior written and verbal communication skills, and the ability to influence and lead cross-functional teams. S/he would be a self-starter, comfortable with ambiguity, able to think big (while paying careful attention to detail), and enjoy working in a fast-paced dynamic environment. Work closely with Customer Support teams and the broader BI community. · 5+ years of relevant experience in business intelligence role, including data warehousing and business intelligence tools, techniques and technology, or