Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you customer-obsessed constantly looking for ways to improve customer experience? Are you passionate about cloud computing and love the challenge of solving com plex technical problems? Come join us and surround yourself with people who are passionate about cloud computing, believe that extraordinary support is critical to customer success, and are fundamentally changing how we deliver support to our Azure customers transforming them into being Azure fans. We are Azure Cloud Engineering (ACE) – part of Azure Customer Experience Team (Azure CXP) in Engineering . We are looking for a customer-obsessed, Azure Cloud Engineer for our Online Support ACE team in Redmond WA. As an Azure Cloud Engineer for online support, you will closely monitor and respond to customer questions, representing Microsoft and Azure Engineering in these interactions. You will also be the voice of the customer and have a
Responsibilities Support Azure customers real-time through chat, screen sharing, research and call-back, to resolve variety of support incidents ranging from basic "How To" to critical and complex technical issues in a 24x7x365 global support delivery team Ability to go technically deep across Azure services (at least level 200-300) and actively seek solutions to customer needs and communicate trends to leadership . Relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues