Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you customer-obsessed constantly looking for ways to improve customer experience? Are you passionate about cloud computing and love the challenge of solving complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing , believe that extraordinary support is critical to customer success , and are fundamentally changing how we deliver support to our Azure customers transforming them into being Azure fans. We are Azure Cloud Engineering (ACE) – a global Azure Engineering team, part of Azure Customer Experience Team (Azure CXP) that is customer-obsessed, support engaged, and with an engineering mindset. We are currently hiring multiple Azure Cloud Engineers to support our Top Azure Customers.
Role Responsibilities As an Azure Cloud Engineer (ACE), you will work together with field teams (Technical Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams to: Support our top Azure customers to resolve critical and complex technical issues in a 24x7x365 global support model, leveraging your deep technical and product expertise and combining it with your understanding of our customer's needs. We achieve this through active case work as well as case management to drive faster resolution for critical issues. Demonstrate critical thinking, strong
Qualifications Ideal candidate would have the following qualifications: 5+ years in a technical position. Desired degree in Computer Science, Engineering or Equivalent Experience. Certification in Microsoft and/or competing Cloud Technologies is desired. Passion for customers and focus on delivering the right customer experience. Ability to learn new technology in a fast-paced environment. Ability to deal with ambiguity. Deep Understanding of cloud computing technologies across Windows and Linux, with demonstrated hands-on experience on one or more of the following domains: Azure Core Platform: