AWS Technical Customer Service Associate- Social Media at Amazon

AWS Technical Customer Service Associate- Social Media Details

April 17, 2019, 12:16 p.m.
Customer Service
Support
Seattle, Washington
AWS Support team Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their needs. In addition to providing support with account and billing related inquiries, we also interface with other AWS teams representing the Voice of the Customer. As an AWS Customer Support Associate specializing

· 2+ years of experience in a fast paced social media environment · Work with available tools and resources to provide a positive customer experience through social media. · Familiarity with social media channels such as Twitter, Facebook, Reddit, and Discussion Forums · Outstanding written and verbal communication skills. · Demonstrated ability to problem solve · Ability to work in an ambiguous environment · Positive and professional demeanor · A customer first mindset. · Keen attention to detail. · Willingness to take initiative and demonstrate follow-through on customer issues. · Ability to
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