Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. Are you someone that thrives in a dynamic, fast-paced environment? Do you enjoy developing, measuring, and delivering quality control mechanisms which exceed organizational expectations? Are you someone that can drive improvements across a global organization to ensure customers receive world class support? Are you excited about learning a new feature or product
· Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field · 3+ years of experience in a technical position · 3+ years of experience mentoring/coaching· Passionate about customers and new technology · Experience as a Team Lead or in Technical Support Quality Assurance · Demonstrated examples of process improvement execution · Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems · Excellent oral and written communication skills · Experience working within the software