AWS Sr Product Manager Tech - Customer Service Apps at Amazon
AWS Sr Product Manager Tech - Customer Service Apps Details
June 4, 2019, 8:14 a.m.
Product and Program Management
world-class Support team AWS Support is
The team: AWS is revolutionizing how companies build and deploy technology through powerful cloud based services. AWS Support is a technology-driven organization that builds innovative AWS products to support and enhance successful customer usage of AWS technologies. We build proactive customer facing applications like Trusted Advisor and Personal Health Dashboard to enable customers to optimize and manage their environments better. We deliver useful resources and tools for customers to resolve issues on their own. We connect customers to world-class Support teams when they need additional help, and we deliver the tools our Support teams use for collaborating with customers and troubleshooting customer issues. We are an innovative, global organization with activities that support all services across AWS to deliver differentiated customer experiences. The role: Join our team to create exciting new products and services that help all AWS customers. You will collaborate with a set of experienced
· Bachelor’s degree or higher in computer science, business, or related discipline · Experience of 5+ years as a product manager of complex technologies · Track record of shaping business strategy and roadmaps for technical products · Ability to work with software development teams · Strong written communication skills and the ability to influence other teams · Experience defining customer needs · Strong understanding of the cloud industry · Track record of shipping enterprise grade products · Experience creating Support or Customer Service tooling