AWS Enterprise Customer Service Team Manager at Amazon

AWS Enterprise Customer Service Team Manager Details

April 17, 2019, 12:25 p.m.
Operations, IT, & Support Engineering
Seattle, Washington
Service Concierge team Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Customer Service Concierge team you will be at the forefront of this transformational technology assisting a global list of enterprise customers that are taking advantage of a growing set of services and features to run their mission-critical applications. AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We help with account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer. Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving

Basic qualifications · 1+ years previous leadership experience preferably in contact center operations. · Proficient in English (written and verbal) Preferred qualifications · Bachelors degree preferred such as Computer Science, Science, Commerce · Project management experience · 2 years previous experience supervising a team in a customer service environment · Ability to function in an ambiguous, fast paced work environment · Experience with AWS technologies · Familiarity with general principles of Workforce in a customer contact center environment · Strong interpersonal, verbal (speaking, listening,
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