AWS Customer Service Team Manager-Social Media at Amazon

AWS Customer Service Team Manager-Social Media Details

April 30, 2019, 11:40 a.m.
Customer Service
Seattle, Washington
Customer Service team Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Customer Service team you will be at the forefront of this transformational technology assisting a global list of customers that are taking advantage of a growing set of services and features to run their mission-critical applications. AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We help with account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer. Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested

· 1+ years previous leadership experience, preferably in contact center operations. · Ability to be flexible in shift assignments and work areas, including nights and weekends · Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills· Bachelors degree preferred such as Computer Science, Science, Commerce · Project management experience · Familiarity with general principles of Workforce Management in a customer contact center environment · 2 years previous experience supervising a team in a customer service environment · Ability to function in an ambiguous,
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