AWS Customer Service Team Manager at Amazon

AWS Customer Service Team Manager Details

June 19, 2019, 4:11 a.m.
Customer Service
Support
Seattle, Washington
Customer Service team Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Customer Service team you will be at the forefront of this transformational technology assisting a global list of customers that are taking advantage of a growing set of services and features to run their mission-critical applications. AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We help with account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer. Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested

· 1+ years previous leadership experience preferably in contact center operations. Bachelors degree preferred such as Computer Science, Science, Commerce · Project management experience · 2 years previous experience supervising a team in a customer service environment · Ability to function in an ambiguous, fast paced work environment · Experience with AWS technologies · Familiarity with general principles of Workforce in a customer contact center environment · Ability to be flexible in shift assignments and work areas, including nights and weekends · Strong interpersonal, verbal (speaking, listening,
Learn more about this job

Similar jobs at Microsoft




Similar jobs at Amazon