Analyst- Workplace Analytics Customer Solutions at Microsoft

Analyst- Workplace Analytics Customer Solutions Details

Jan. 21, 2019, 7:18 p.m.
Business Programs & Operations
Individual Contributor
Full-Time
Redmond, WA
departments and team Workplace Analytics (WpA)
Overview Microsoft has been on the front lines of technology innovation for decades. We continue to challenge the status quo by introducing Workplace Analytics (WpA) and reimagining how organizations should consider their most valuable resource: time. Workplace Analytics is a revolutionary way to answer age-old questions of C-Suite executives: How do my various departments and teams spend their time, both internally and externally? What work is worth doing and where does waste exist? How can we drive a culture of both productivity and engagement? To answer these questions, Workplace Analytics leverages O365 metadata and combines machine learning with behavioral data science to provide visibility into an unlimited set of collaboration metrics. These metrics help pinpoint the specific collaboration behaviors that drive successful sales results, high employee engagement scores or any other desired business outcomes. As the solution has become widely available and demand grows, so does our

Job Summary Drive successful adoption and usage of the WpA tool by enabling customers through an on-boarding, learning and adoption journey. Analyze behavioral datasets to discover and deliver compelling insights as part of customer consulting engagements.  Specifically: Work on a small portfolio of strategic client accounts via consulting engagements Analyze behavioral collaboration and network data to deliver insightful and relevant business insights Turn your findings into compelling stories that your clients incorporate into critical business decisions Support our sales team during the pre-sales
Basic Qualifications: 2+ years of demonstrated success in business analysis or consulting role Preferred Qualifications: Nice to have: Experience in Workforce, Talent or Change Management Analytical Rigor: Expertise in Excel and data analysis Strong Familiarity with other statistical / data visualization tools such as Power BI, Tableau, SAS, R Preferred: Engineering, Statistics , Economics or other mathematical degree Business Acumen: Demonstrable ability to apply business context to analysis insights Proven track record of creating compelling content and stories that resonate with customers Customer
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