About Us: Join the Amazon retail team that launched Amazon Books. We’ve applied twenty years of online retailing experience to build a store that integrates the benefits of online and offline shopping. The ideal candidate views every customer interaction as an opportunity to create an exceptional customer experience. As a member of the Amazon retail team, you have the opportunity to work with a stellar team that provides best-in-class customer service to anyone visiting the store. The Role As a Store Manager, you are a true owner. You are accountable for managing the end-to-end operations of an established store. You are responsible for maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, and fun. You strive to build and lead a strong and diverse store team of Associates, Leads, and Assistant Store Manager (ASM). Your goal as a team is to provide best-in-class customer service to anyone visiting the store. What You Do You Build You will be
· Bachelor’s degree in Business Administration, Operations Management or equivalent experience. · 7+ of experience in a retail or customer-facing environment. · 4+ years of experience building and leading retail teams of 10 or more. · Passion for store merchandise and a love for sharing and recommending great products. · Deep understanding of Amazon devices and the Amazon ecosystem. · Passion for Amazon and commitment to delighting customers. · Strong verbal communication and customer service skills. · Demonstrated success in problem solving and delivering results. · Demonstrated analytical and