Do you want to influence the experience of millions of customers? Do you want to work in a collaborative environment that impacts products and software from across the company? Our team is working towards building software for a new messaging-based contact channel for Amazon Customer Service with an Automated Assistant (ChatBot). Despite continuous improvements in our self-service offerings on Amazon.com, many customers still prefer to get support using natural language. Our intention is to answer questions and solve customer problems using automation to allow us to scale with the number of customers that use our marketplaces every day. We are looking for strong systems development engineers who are results-oriented, data driven, innovative and passionate at working with comprehensive customer engagement services/solutions. You will be responsible for automating and testing tools and processes to operate the world’s most innovative customer experience solutions. As a Systems Development
• Bachelor’s degree in Computer Science, Computer Engineering or a related field • Understanding of system and application performance characteristics • Proficiency in at least one modern programming language • Eager to learn, enjoy a fast paced environment • Self-directed, demonstrate leadership potential and a team player • Proven ability to work effectively in a cross-functional team • Experience with scalable distributed systems and service oriented architectures • Practical experience with engineering best practices • Driven to provide the best customer experience via technology • Ability