No two days are the same in Customer Service and Support at Microsoft. We engage in solving challenging and complex problems, we collaborate and share learnings with each other and innovate on solutions to enable our customers make the most of Microsoft products. Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a growth mindset, a passion for solving complex issues and obsession to customer happiness. Besides technical talent, we also look for engineers with a run for the fire behavior - people who thrive under difficult and challenging circumstances, who loves to get involved in difficult situations and at the same time learn. Our culture is built around attributes that drive our every decision, and our every action. Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences
Be available to take ownership of new cases and escalations via telephone and Web and provide support to enterprise customers and partners. Scope a customer's issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world. Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed. Collaborate with management and engineering to resolve service issues. Ensure that each support request owned by you
Requirements: 2 + years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting E xperience working with Azure or one of the other cloud providers or virtualization or equivalent technology. Technical experience in ONE of the following : Windows System Administration/Virtualization Windows scripting or PowerShell Familiarity with Active Directory, Security, OS Internals concepts Understanding of Virtualization concepts and virtual system administration Experience with Hyper-V or VMWare configuration and administration Familiarity