Customer Service Technical and Non-Technical Teams
Seattle, Washington
Alexa Support team Support Engineer in
At Amazon we strive to be earth’s most customer centric company and data is a foundational component to making this happen. In this role you will be responsible for helping build, scale and maintain personalized contact experience pipelines that leverages this wealth of data to delight our customers with better products, services and contact experience. As a successful Support Engineer in the Digital, Device and Alexa Support team (D2AS), you are a technical leader on your team and act as a subject matter expert for Customer Service infrastructure. You will identify specific and actionable opportunities to solve existing engineering problems in D2AS and collaborate with Software Development Engineers, Research Scientists, Data Engineers and Business teams for future innovations in the customer contact space. You think proactively and work to prevent support issues before they materialize, you have a deep understanding of the contact system architecture and are fully familiar with system
· Bachelor’s degree in a technical field (Computer Science, Math, Engineering (any discipline) or related subject matter) and 3 to 5+ years of combined experience providing technical engineering support or tactical project management of technical initiatives OR 8+ years of relevant experience providing technical engineering support or tactical project management of technical initiatives in the Customer Service space. · Knowledge of Enterprise CRM infrastructure solutions · Proficiency in coding with JavaScript and Python · Demonstrable ability to work in a fast-paced environment. · Demonstrable