The world of business is undergoing a significant change with the next Digital Revolution; the move to the cloud. Azure is at the forefront of this revolution with an ever-expanding array of services and offerings. As this shift happens the Customer Experience (CXP) team within Azure Engineering has been tasked to ensure that we build a vibrant technical community for Azure. We are looking for passionate candidates with strong operational, leadership and technical skills to lead and manage a team of community engineers. This role is ideal for someone who has experience in managing and building a dev team along with expertise in developing or supporting cloud services in their previous roles with a deep knowledge of the usage patterns for these services. As an Azure Cloud Engineering lead focused on our technical communities, you will work with other a team of cloud solutions engineers to monitor the community health for Azure, ensuring that the team represents Microsoft and Azure effectively,
Areas of responsibility include: Manage and grow a team of passionate Azure Cloud Engineers Monitoring, reporting and anticipating issues with the Azure Technical Communities Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools Understanding the data from the community and using it effectively to drive product and document improvements. Engaging directly with Azure developers and IT professionals in Azure communities including MSDN and StackOverflow to answer technical questions and help solve customer problems Being
Basic Qualifications: 2+ years of experience managing teams in a technical support/dev-ops environment 5+ years of experience working with enterprise customers on Cloud solutions, application development or deployment Proven leadership skills in managing cross functional and technical teams Strong passion for helping developers connect people and communities through the cloud. Demonstrable technical depth in software development and contributions to the overall ecosystem. Proven experience working with technical communities, social media and blogging. Excellent communication and technical writing