Microsoft 365 is a key part of the company's cloud strategy and overall mission of empowering people and organizations to achieve more. As part of the customer journey to the cloud there are times when they need to reach out to seek help from Microsoft and that's where our team steps in to make sure that the customer support experience is best in class. Our team is responsible for the entire admin and support ecosystem starting from the Microsoft admin portal (https://admin.microsoft.com), support entry point experience, AI driven self-help, support agent tooling, diagnostics and making sure telemetry is readily available to all of engineering to continuously drive product improvements. Our team is full of people who have truly embraced a growth mindset, is not afraid to make mistakes, believes in doing and are obsessed about providing our customers the best secure support experience possible. When support audiences make a move to the modern support platform, they have unique needs – the
As part of the team you will be expected to collaborate and drive efforts across multiple engineering managers, security teams and organizations; success will be through developing breakthrough ideas from start to finish with measurable and positive impact. In addition, you'll need to have both excellence management and people skills paired with technical depth and passions. Our PM teams have expansive charters and very broad influence. If you are looking for high impact, grow a ton, and have fun doing it, you are the right person for the job. Overall Scope and Responsibilities: Own strategic planning
Professional/Personal Skill Requirements: • 5+ years of Product Group experience and online experience in the Engineering CSP. Experience should encompass the business acumen, organizational agility, and operational discipline of running a 24x7 global service. • Proficiencies should include an advanced mix of skills engaging with Engineering, Product Marketing, and the Sales Marketing Services Group (SMSG) and Customer Support Services (CSS). • Strong customer first approach with ability to balance security and compliance needs, business needs versus customer requirements to deliver an optimized