Are you looking for a product group role where you get to work directly with customers to drive usage and return on investment of commercial Windows and Microsoft 365 E5? Do you want to be a critical contributor to one of the company's fastest growing businesses? If so, then we are looking for you! According to the Office blog announcing Microsoft 365, "The workplace is transforming—from changing employee expectations, to more diverse and globally distributed teams, to an increasingly complex threat landscape." From these trends, we are seeing a new culture of work emerging. Our customers are telling us they are looking to empower their people with innovative technology to embrace this modern culture of work. With more than 100 million commercial monthly active users of Office 365, and more than 500 million Windows 10 devices in use, Microsoft is in a unique position to help companies empower their employees, unlocking business growth and innovation. What we are offering the ideal candidate:
To do so, we must help win deals, quickly onboard customers to our services, deliver top-notch customer support, ensure a great customer and partner experience, and drive a data-driven customer/engineering feedback loop that is measured in minutes. We are focused on scaling out to meet these challenges in the face of incredible growth. As a part of the Windows Customer Experience Team (CxP), you will be on the team that gives us the engineering capability necessary to drive usage, and in this role you will drive Windows and E5 usage by giving the Microsoft Field the engineering assistance and technical
Here's some of what we are looking for in a candidate: Ability to work with customers and partners (Business Decision Makers, CxOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services Understanding of Microsoft Field and Microsoft Corporate organizations to help navigate and coordinate efforts across the company Ability to both demonstrate flexibility and build out scalable programs as we evolve from a startup to a mature service Proven track record driving the prioritization of a backlog based on actual customer evidence Collaborative