Senior Product Manager; Digital, Device and Alexa Support at Amazon
Senior Product Manager; Digital, Device and Alexa Support Details
Feb. 21, 2019, 5:56 a.m.
Customer Service
Customer Service Technology
Seattle, Washington
Customer Service operations
How often have you had an opportunity to be a founding member of a team tasked with solving a huge business problem? Are you someone who cares about customer experience, and wants to be able to see the impact of your products on customers? If this sounds intriguing, then we’d like to talk to you about a role on an Amazon team building solutions for challenges that customers don’t even know they have!. Amazon revolutionized customer service, now we are changing what customers expect from technical support. We’re responsible for the Customer Service operations and product experience for all Amazon Devices and Digital services, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you’ll be leading the product experience for a brand new product category, pioneering new support ideas and influencing key product features impacting millions of customers, across many dynamic Amazon businesses. You should be a dreamer, capable of seeing into the future and coming up with industry-changing
· 5+ years’ experience delivering successful consumer facing products, or developing businesses, preferably in a technical field · Demonstrated ability to define, plan, deliver and measure products with a growing scope or complexity · Empathy for consumers, and a track-record of root-cause analysis – not just fixing a problem, stopping that problem from ever happening again · Excellent, structured written and verbal communication skills · The ability to balance multiple types of data with solid intuition · Experience working with, engaging, and influencing multiple cross-functional teams and leaders·