AWS and Amazon Connect is looking for a senior leader who will lead a new strategic initiative on the product, comprising of multiple technical teams, with challenges on building real time communication, highly distributed and scalable systems. Come be a leader on this team that is building a product touching millions of people daily! Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis
· Bachelor’s Degree in Computer Science or related field. · 8+ years experience building successful production software systems. · 6+ years management experience (including a combination of experience hiring, managing performance, and providing technical leadership) · The ability to take raw product requirements and develop software architectures and designs to bring them to life. · Experience defining system architectures and exploring technical feasibility tradeoffs. · Experience managing other managers· Experience in designing and building sophisticated fault-tolerant distributed systems · Understanding